zTrip Reviews

I booked a ride through ztrip and the reservation wasn’t showing up right in my account, which was already weird. I tried to change the pickup time, but it kept looking like nothing actually saved... or like it was stuck or something. When I called, they couldn’t find the booking at first, then eventually told me it had somehow been cancelled. I never got a clear email or update about it, so I was just sitting there trying to figure out what even happened. it was stressful and really annoying. I don’t think I’ll use them again.

The fare info felt a bit confusing to me. I kept trying to compare the options and spot the pattern in what was included, but the total price still wasn’t clear enough upfront. I’d really prefer seeing the full cost before getting too far into booking. If you use it, I’d definitely double-check the final total first.

My first impression wasn’t great. The ride itself was okay, nothing terrible, but for what I paid, I expected a lot more. It just felt overpriced for a average experience, and that kind of set the tone for the whole thing.

I booked a ride with zTrip and the driver just never came, but somehow the app still marked the trip as completed?? I ended up having to pay for another ride, which was really frustrating. I reached out to support and they did get back to me the next day. They refunded the charge, so at least that got sorted out, but I had to send the same details twice for some reason. Glad they fixed it in the end, but the whole thing felt like way more hassle than it needed to be. I’m not sure I’d use them again unless I had no other option

I booked a ride with zTrip and it said the driver was about 12 minutes away. I ended up standing around for almost 45 minutes, and the time just keeps changing like the app was guessing. The updates wasn’t clear either, and I couldn’t get a straight answer. I understand delays happen, but don’t say 12 minutes if it’s not even close. I ended up being late and was frustrated by the whole thing

I used zTrip late at night after getting off my shift, it made a difference. When you’re tired and just trying to get home safely, the little things matter. The driver checked my name before I got in, the car was clean, and the seatbelts worked fine. He also drove calmly, didn’t speed, and never messed with his phone, which I really appreciated. I got home without feeling stressed, and that kind of peace of mind is worth a lot. I’d definitely use them again.

I booked my ride ahead of time but it still did not feel like something I could count on. The ride details were confusing and I ended up making other plans at the last minute. It was stressful since I was trying to be somewhere on time. I do not think I will use zTrip for pre booking again

Sometimes they show up, sometimes they just don’t. I’ve tried giving ztrip a chance, but you can’t really rely on this ride app when you actually need to be somewhere.

It’s simple to use for the most part, and I figured it out without much trouble. That said, a few little things kept bugging me. The same small issues kept coming up over and over, and it got kind of annoying. It works, and it’s mostly easy, but I kept wishing those repetitive problems were cleaned up

I booked a ride through ztrip, and for some reason the driver seemed annoyed from the moment I got in. He barely said hello, acted irritated the whole ride, and even snapped at me when I asked a simple question. It just made the whole experience really uncomfortable and not friendly at all

I had a feeling getting help was going to be slow, and unfortunately this kind of proved me right. I waited days before hearing anything back, and by the time the reply finally came, it felt way too late to be useful.

The ride cost was pretty much what I expected, which was nice. Always refreshing when the price actually matches what you were told for once.

I canceled my ride on ztrip.com and they still charged me anyway. That’s on them, not me. I tried to find some clear way to get help or figure out the refund process, but the whole thing was a confusing mess. No quick response, no simple refund info, nothing. It was really frustrating, and I’m not using ZTrip again.

I had a really bad experience with zTrip. From the second I got in the car, it felt like I had somehow walked into the middle of the driver’s worst day. He was rude right away, kept complaining, and when I asked a simple question, he acted like I was seriously inconveniencing him. On top of that, his driving felt aggressive, so I spent the whole ride just wanting it to be over. Definitely not an experience I’d want to repeat, and I wouldn’t use them again.

I booked a morning ride through ztrip and the driver ended up showing up almost 25 minutes late. The ride itself was perfectly fine once I got in, but the app kept insisting it was only 5 minutes away the whole time, which just made me more irritated. I really hate when automated systems act like everything is on track when it clearly isn’t. Being that late threw off my whole morning, so I’m not sure I’d use them again...

I’ve tried using zTrip a few times, but each time there just weren’t any cars available when I needed one. I ended up waiting around and then had to switch to another app anyway. I get that availability can vary, but if the service is going to let people plan around it, there needs to be more accountability for actually having drivers available.

My snap judgment when I sat down was that the seats could’ve been cleaner. Everything else seemed fine, but that was the first thing I noticed.

Just a heads up for anyone thinking about ordering: I got charged twice, and I’m still waiting on the refund. It’s been frustrating dealing with it, so definitely keep an eye on your bank statement if you buy from them.

The ride itself was fine and the driver was polite, but I was disappointed with the condition of the car. The inside looked worn down, the seats had visible stains, and there was an old smell that made the trip less comfortable. I got to my destination without any issue, but this doesn’t feel like the standard I’d expect. I’d really like this to be looked into, because the vehicle should feel cleaner for passengers...

I’m not sure if I just had bad luck or what, but my driver went to the wrong pickup spot even though the address looked right in the app. I had to call and explain where I actually was, which already threw things off. Then the dropoff wasn’t quite right either — it was about a block away from where I needed to be. I guess it wouldn’t be a huge deal if I wasn’t in a rush, but it made me late and stressed. I’d probably think twice before using ztrip again if I really needed to be somewhere on time.